What is International Deliver?
International Deliver is the world's premier sneaker marketplace. We're founded and staffed by sneaker connoisseurs with deep histories in the products we sell. We make it easier to buy premium footwear. Our merchandise is on-hand and available online at internationaldeliver.shop and order pickup in person at 📍Bull Ring, Hill Street Unit SU 308, Birmingham B5 4DA, United Kingdom
Can I place an order over the phone?
Yes! Our friendly Customer Care team is available Monday to Sun 24/7 on +44 7426 783783/ email@example.com
How do I place an order?
Browse items for sale, select your size and tap “Buy.” After you tap buy, enter your contact information, select a payment option and your items will soon be on their way to you.
Is my item Authentic?
We do legit checks, or authenticate as a service alone. You must bring your item at our facility to be authenticated with $29 (USD).
How do I know if the items are authentic?
All International Deliver merchandise is 100% authentic, guaranteed. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy. Learn more about our authentication process by chatting with us.
How does the verification process work?
Once a product arrives to International Deliver from the supplier, our dedicated verification team begins a thorough inspection, making sure it meets our condition guidelines. They receive constant training and industry updates to remain experts. Only after being verified will the product be sent to the buyer. As it is always our intention for buyers to receive their item, if a product does not meet our guidelines, we will first attempt to contact the buyer to let them know that we have requested another item from new supplier at no additional cost. If an order is not eligible, we will refund the buyer, send the item back to the supplier, and take the necessary actions to ensure that this does not happen again.
Do you ship internationally?
Yes! International Deliver ships to most countries worldwide. For international customers, please use the country selector at the top left of the navigation bar to ensure proper currency conversion and duties & taxes at checkout. If you do not see your country listed, unfortunately we do not offer delivery at this time.
How can I track my order?
Once an order has shipped, you will receive email with tracking number, please contact our Customer Care team and they will do their best to accommodate the request.
How long does it take to receive my order?
International Deliver strives to complete all orders within 7-12 business days, (that doesn’t include weekends or holidays), however, most orders are completed sooner. Shipping times vary depending on how quickly the seller sends the item to us to be authenticated. Once your item has successfully gone through the verification process, you will receive tracking information for your purchase.
Where is my order coming from?
Sneakers International Deliver sells are stored in one of our warehouses and others from our suppliers Having all the merchandise on hand allows us to verify authenticity and ship items faster.
My item has been "Received at International Deliver for Authentication". How long does the verification process take?
The verification process normally takes 1-2 business days. The process can extend a few days if there are issues with the item requiring further inspection from our Quality Assurance team.
I don’t know how an item fits. Can you make a size recommendation?
Can I change my shipping address after order has been placed ?
Due to the way transactions occur on International Deliver, we can change shipping addresses once an order has been confirmed. Although you have to contact us in 1 day to correct your address.
Can I change the size, color-way, or model of my order?
Once an order has been placed, we cannot make any adjustments to size, color, or model for further contact our support team.
What do I do if I have a problem with my product?
How does International Deliver define deadstock sneakers?
International Deliver defines "Deadstock" as an authentic, new, unworn pair of sneakers. They are complete with original box including the box lid and the box label indicating the shoe size, as would be acceptable for sale at a retail location. “Deadstock” sneakers also may or may not include additional accessories (such as laces) that were included in the original packaging at purchase. We do currently have a limited selection of B-grades on our site right now, which you can find here. At this time we do not accept any Factory Seconds.
Just placed My Order. Can I cancel it?
Once a sale has occurred, your Order cannot be cancelled. This policy is in place to maintain marketplace integrity, as we need to ensure every Order is real, active, and dependable.
Are returns or exchanges allowed?
Due to the anonymous nature of our market, we are unable to offer returns, exchanges or swaps - except if you ordered the wrong size.
What is your Returns Policy?
Can I get expedited shipping?
What form of payment does International Deliver accept?
Buyers can pay with all major The credit cards we accept are Visa, MasterCard, American Express, UnionPay, Maestro, Ethereum, Bitcoin, Monero, Litecoin, PayFast Instant EFT, Ozow, Airtel Money, M-Pesa, MOMO, PayPal and Discover.
I am having issues purchasing, What do I do?
Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or you didn’t receive OTP from your bank to verify your transaction this will come on your email or phone number. If you’re paying with MOMO make sure you enter your verification code you received from our payment gateways, Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please contact us for additional assistance.
How do I change my currency?
What do I do if I received a suspicious email or text claiming to be from International Deliver?
What are some best practices to keep my information safe?
What should I do if I think I received a suspicious email, text, or notification?
Do you offer discount or promo codes?
How do I contact customer service and when can I expect to hear back?
Can I cancel my order?